Terms and Conditions

1) Conditions of Use / General Conditions

Welcome to TRU PRO Singapore. OOKSH PTE. LTD. and team provide products and services subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.

2) Data Protection Notice

Please refer to Data Protection Notice for more details.

3) Shipping and Delivery

Please refer to Shipping and Delivery for more details.

4) Payment

Products must be paid in full before the orders will be delivered to you. If for any reason, we cannot collect the amount payable for your order, your order will be canceled, and we will inform you accordingly. We accept the following payment methods:

  • PayNow

  • VISA

  • MasterCard

  • American Express

  • UnionPay

  • Alipay

  • Apple Pay

  • Google Pay

  • GrabPay

  • WeChat Pay

  • Bank Transfer (FAST)

5) Ordering and Billing Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the email and/or phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, delivery address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

6) Product Information

TRU PRO Singapore attempts to be as accurate as possible. However, we do not warrant that product descriptions and website content is accurate, free of errors, complete or current. If any ordered product that you receive isn’t described as shown on TRU PRO Singapore, it can be returned – unused – as described in our Return Policy.

7) Campaign and Promotion

Any campaign and promotion are subject to product availability and we may substitute with a product of equivalent pricing in the event of unavailability with your agreement.

Campaign and promotion periods and condition details may be changed and discount codes may be discontinued at any time without prior notice. However, we strive to notify our customers in advance of expiring discount codes.

8) Return Policy

Please refer to Return Policy for more details.

9) Liability Limitations

Our liability will under no circumstances extend the actual amount paid by you for a faulty product, nor will we under any event be responsible for any loss of production, work, data, reputation, revenue, business or profit, costs of replacement of goods and services, special or punitive damages and losses, whether direct or indirect.

10) Availability, Errors and Inaccuracies

We are constantly updating product and service offerings. We may experience delays in updating information and in our advertising on other websites. The information found on the websites may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable, and we cannot guarantee the accuracy or completeness of any information found.

Therefore, we reserve the right to change or update information and correct errors, inaccuracies, or omissions at any time without prior notice.

11) External / Third-Party Links

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

Certain content, products and services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.