Return Policy

All products may be returned for a full refund to the original payment method provided if the items are returned to us within 15 days of you receiving the products. Please ensure that any product you wish to return is unused, in its original packaging, and has all tags attached. You agree that it is at the sole and absolute discretion of TRU PRO Singapore to determine if the product has been used. If TRU PRO Singapore determines at the arrival of the product(s) at our warehouse that the item(s) has been used and therefore is not in resellable condition, TRU PRO Singapore will return it to the customer without a refund.

String and other accessories must arrive in the original packaging, unopened and unused. If you decide to return an item that was purchased in connection with a campaign or special promotion (for example, buy 3, get 1 free), you will have to return all items that are connected to the special offer in order to receive a full refund.

Changed your mind and would like to exchange or return an item?

To start a return, please get in touch with us here and let us know: Your first and last name, Order #, the items you would like to exchange or return. Once the return is approved, please mail the item(s) back to us. The customer is responsible for returning the products with a shipping service that offers tracking for the package at the customer's cost. Once a tracking # is available, please inform us.

Return or exchange an item where TRU PRO Singapore made a mistake with the order.

To start a return, please get in touch with us here and let us know: Your first and last name, Order #, the items you would like to exchange or return. Once the return is approved, TRU PRO Singapore will mail to you a FREE postage-paid package or an equivalent. Place the item(s) in the package and hand over the package to the relevant mailing service provider.

How long does it take to receive a refund on my return?

Once the item is received and back in the warehouse, refunds should be reflected on the account used during the purchase within 5-10 business days, depending on the bank.